Terms of service

ABOUT NVR LOST AND OUR SITES

1. These terms are our rules of the road

We are NVR LOST and we’re here to do MTB apparel better for riders. We’re an Aussie-based online mountain bike apparel store delivering awesome gear to riders all over the world.

• NVR LOST, we, or us means NVR LOST MTB Apparel Pty Ltd ABN 88 670 575 309.
• These Site & Sales Terms are our ‘road rules’ and they apply when you buy our products (online or in person) and when you visit our Sites which include:
• our website nvrlost.com.au, and 
• our presence on third-party applications such as social media platforms like @nvrlost_mtb on Instagram.
• These Terms apply to everyone who uses our Site or buys products from us (online or in person), so we aim to make them easy to understand and fair. 
• If you don’t agree to our Terms, that’s okay, but you must stop accessing and using our Sites.
• By visiting our Sites or buying our products, then you agree to these Terms as well as:
• our Privacy Policy,
• our Returns and Exchanges Policy, 
• our Shipping Policy
• and other policies (see our Site)

BUYING FROM US

2. About our products

Ride hard, stay safe – style doesn’t replace safety gear!

• Our gear is made to keep you looking great on and off the trails. While it’s designed for comfort, durability, and performance, please note:
• Fit for purpose: Our clothing is for MTB adventures, fireside chats, and streetwear - but it’s not a substitute for appropriate safety equipment (like helmets, pads, and gloves) for your rides (and just in case you didn’t know, beanie isn’t a helmet :D)
• Not protective gear: Our clothing is not designed or certified as protective gear. It doesn’t provide impact resistance, high speed abrasion protection, or other safety features.
• By using our products, you acknowledge that you understand their intended purpose and agree to ride responsibly.

3. Buying process

Buying online 

• Browse our awesome mountain bike apparel, add your favourites to the cart, and check out securely. 
• Once your order is confirmed, we’ll send you an email with all the details and shipping updates.

Buying at event in person

• Catch us at mountain biking events! 
• Choose and pay for your gear on the spot and try it out right away.

If something isn’t right?

• For info on shipping, delivery times, and what to do if you need to return or exchange something, check out our Shipping Policy and Returns Policy.

4. Pricing

• Prices are in AUD unless you switch currencies at checkout.

5. Changes to our products or pricing 

Sometimes we might update pricing or descriptions of products.

• We aim to keep our info accurate, but sometimes mistakes happen (we’re only human!). If there’s an error in price, we’ll let you know and sort it out before sending your order.
• We might need to refuse or cancel your online orders if our Site information or products and services are incorrect. 
• We try to do this within a reasonable time of realising the error.

6. Gift cards

• Once bought, you cannot “return” a gift card for cash refund.
• Gift Cards are generally valid for 36 months from the date of purchase.
• You can’t use a gift card to buy another gift card.

USING OUR SITE

7. Use our Site in line with these Terms

You can browse, shop, and enjoy, but don’t use the site for anything illegal or dodgy.

• We are happy for you to access our Site but only if it as set out in these Terms. 
• Don’t mess with the code, try hacking, or cause disruptions – let’s keep this ride smooth for everyone.

Not for competitors

• You must not use our Products, Sites or Resources in a way that competes with NVR LOST or breaches our IP rights.

For example, copying our patterns for products, copying our product descriptions,  or using our product imagery for your own business or in a way that isn’t authorised by these Terms.

• If you want to collaborate or license our Resources or branding, we’d be happy to chat.

Security

• We have systems & processes to store and manage information, but in general the internet and our Sites may not be 100% secure.

8. Updating our Site and these Terms

• From time to time, we may change these Site & Sales Terms without notice to you, so check them when you visit to make sure you’re still happy with them! 
• Our Site may change often and without notice to you. 
• We can’t promise to keep our Site updated, so we’re not responsible if information is inaccurate or out-of-date.
  

INTELLECTUAL PROPERTY

9. Using Resources and IP rights 

Resources means  all tools we create, develop, or use to supply products and services which might include access to written information, video, audio, digital products, workshops, checklists, manuals, guidelines, Resources on our Site, and / or courses.

• We own or licence all rights, title, and interest (including intellectual property rights) in our Site, our Products, and all Resources. 
• Accessing our Site or buying our Products does not grant or transfer you any rights, title or interest in our Site or Resources or IP. 
• Unless you get our prior written permission, you are not allowed to sell or otherwise re-use our Products or Resources for commercial purposes.

10. Content you post 

• We may let you post or submit information or content to the Site. 
• If you post content to our Sites, you grant us a broad global, royalty-free licence to use that content as we see fit. 
• This means we might use and publicly display your content on our Sites.

For example, if you post an awesome picture on Instagram wearing our gear and tag us in it or invite us to collaborate on a reel, then we may repost and repurpose that content (for example on our website or a different social media account)..

• If you make content available on our Site, you are fully responsible for it. 
• We don’t endorse or approve, and are not responsible for, any User Content. We can remove User Content at any time.

ISSUES

We’re here to get you geared up, but we can’t guarantee the website will always work perfectly. 

11. Keep yourself nice

Engaging in the below behaviour may result in us reporting you to relevant authorities and/or locking your access to our Site and Resources without notice.

• When you use our Site and Resources, you must not do (or try to do) anything unlawful or which we reasonably think is inappropriate or might damage our reputation.
• You must not tamper with or modify our Site, or knowingly send viruses or other disabling features, including by using trojan horses or programming routines that may damage or interfere with our Site.

12. If you cause us loss, you’ll need to pay us 

To the extent allowed by law, you must pay for costs we incur caused or contributed to by:

• inaccurate or misleading info you give us, 
• your breach of these Terms or our other policies,
• your breach of any applicable laws or regulations, or 
• your use or misuse of the Products, the Sites, or our Resources.  

For example, if you misuse our Resources and we suffer loss, you will need to pay us for that loss.

13. Limiting our liability to you

Consumers have certain rights under the Australian Consumer Law (ACL), and nothing in these Terms excludes your rights to Consumer Guarantees or other legal rights.

We aim to provide awesome gear and a smooth shopping experience, but we’re only human (and sometimes tech can be tricky).

• To the fullest extent permitted by Australian law:
• Unless we directly cause your loss through negligence or wilful misconduct, we’re responsible  for any loss or costs you incur from using our Site, Products, or Resources (including indirect or consequential losses like lost income or opportunity)
• If something goes wrong with a Product you’ve purchased, your rights under Australian Consumer Law apply. 

You’re entitled to a refund, repair, or replacement for major faults – and we’ll work with you to make things right. 

See our Returns & Exchanges policy for details.

• We’re not responsible for delays or issues caused by events beyond our control (like natural disasters, shipping delays, or internet outages).
• Where we can’t exclude liability, our total liability to you is limited to us refunding or re-supplying the relevant Product to you or, if applicable, paying you the cost to replace the relevant Product.

GENERAL

14. Other terms for our Site

• Account details: If we give you a username and/or password to access Site features or extra Resources, you must keep those details confidential. You are responsible for any unauthorised use or misuse of your passwords and resulting use of the Site and Resources.
• No waiver of rights: The delay or failure to exercise rights or a partial exercise of rights is not a waiver of those rights.
• Invalid terms severed: If a court of law decides one or more parts of these Terms are invalid or unenforceable, those parts are severed from these Terms and other parts remain in full force and effect.
• Governing law: The laws of the State of Victoria, Australia govern these Terms and you agree to submit to that jurisdiction.
• Accessing the Site: We do not promise our Site complies with any laws outside Australia. If you access our Site from outside Australia, you do so at your own risk. You are responsible for following applicable laws where you access our Site.

CRASH GUARANTEE POLICY

15. Our Crash Guarantee Policy

Your kit should be able to take a hit and come out in one piece. We have worked hard to design and develop a product that can take the hits that the sport throws your way. We back our products, we want to see less clothes ending up in landfill and we honor the trust you put in us to deliver an exceptional kit, that's why we offer a crash guarantee.

If you rip your kit in a crash, we will repair or replace it for a heavily discounted price. Read on for our terms and conditions.

• Must have proof of purchase from either NVR LOST, or one of our stockists.
• Purchase must be made within last 12mths. Wear and tear occurring from long term use over time is not included, no garment is made to last forever.
• We will always try to repair garments first to reduce unnecessary waste. NVR LOST will cover the cost of repairs.
• It is the customer’s responsibility to pay and post the item to NVR LOST for repair or replacement.
• NVR LOST will pay for the return postage to the customer if the item can be repaired.
• If the item cannot be repaired, NVR LOST will offer a 50% discount for shorts and pants, and 40% discount for tops to replace the damaged item. Postage of replacement item to be paid by customers.
• NVR LOST has the right to refuse repairs or replacements for any reason. Repair or replacement is offered on goodwill. 

16. Contact us

Got questions? Reach out anytime!

Email us at info@nvrlost.com.au. 

We’re here to help you gear up, get out there, and hit the trails in style.

Last updated: March 2026